Rate Request

Rate requests facilitate communication between users and service providers by enabling users to request pricing information for specific logistics services. Whether you need air booking rates, sea FCL booking rates, sea LCL booking rates, trucker rates, or other services, rate requests provide a structured framework for obtaining quotes from multiple providers.

Creating a New Rate Request

To create a new rate request, follow these steps:

1. Navigate to the tab Billing and scroll down.

2. Find the Rate Requests section.

3. Click adjacent to heading Rate Requests.

4. It will prompt to the window Rate Request.

5. Select from a range of predefined templates based on the type of rate request you need, such as air booking rates, sea FCL booking rates, sea LCL booking rates, trucker rate requests, etc.

6. Choose the type of contact (e.g., NVOCC, warehouse) for whom you are requesting rates.

7. In the contact section, enter the contact details. You can select multiple contacts if necessary.

8. The body of the email template will be pre-filled based on the selected template. Customize it as needed and add any additional information.

9. Hit the Save button.

10. After sending the rate request, you'll see details like contact type, vendor, sender, submission date, status, and remarks in the rate request interface.

Resend Rate Request

To resend an existing Rate Request, follow these steps

1. Navigate to the Rate Request section in the dashboard.

2. Locate the rate request you want to edit and click on the option.

3. It will prompt to the window Edit Mail Status.

4. Click button.

Editing Rate Request

To edit an existing Rate Request, follow these steps

1. Navigate to the Rate Request section in the dashboard.

2. Locate the rate request you want to edit and click on the option.
3. It will prompt to the window Edit Mail Status.

4. Update the necessary details as required.

5. Click Save button.