Credit Memo

A Credit Memo is used to grant credit to a customer's account, which can be applied to future invoices. This is typically issued for returns, adjustments, or as a goodwill gesture to the customer.

Create Credit Memo

1. Navigate to Sales menu, click Create option in the top right corner.

2. Select Credit Memo option.

3. Fill in the necessary details for the credit memo including payee information, preferred payment methods, product details and any other relevant details.

4. Choose from the following options:

   • Save as Draft: Save the credit memo as a draft for future editing.

   • Save and Approve: Save the credit memo and approve it for further processing.

   • Save and Send: Save the credit memo and send it to the customer for review.

Options for Managing Credit Memo

To perform actions on a refund, click the button next to the credit memo entry. This reveals a dropdown menu with options for managing the transaction. Below are the available options

• View: View the details of the credit memo without making any changes.

• Edit: Make changes to the credit memo, such as updating prices, or outstanding transactions.

• Void: Cancel the credit memo if it's no longer needed or if there was an error in its creation.

• Clone: Create a duplicate copy of the credit memo, which can be helpful if you need to create a similar credit memo for another customer or transaction.