Chat Connect

The chat feature within the customer portal allows you to communicate directly with our team members, including sales representatives and operational staff.

Accessing the Chat

To access the chat feature within your customer portal:

1. Go to the Inquiries or Shipments section, depending on the nature of your query.

2. Choose the specific inquiry or shipment you wish to discuss via chat.

3. Write your query in the chat window and press enter button.

4. Representatives receive notifications in the CargoEZ main module and can respond directly.

5. Check Chat Notifications in the left sidebar of the customer portal and respond as needed.